Frequently Asked Questions
Answers to Common Questions
When will I receive my order?
You will receive your order after it processed and delivered. Order processing can take 3 to 7 business days or more (due to order volume, staffing, availability of stock and ongoing Coronavirus Pandemic). Once your order ships, it may take 3 to 5 business days or more depending upon the mailing service. Black Beauty House is not responsible for your package once it is given to the mailing servicer.
Do you offer refunds or exchanges?
Unfortunately, Black Beauty House does not offer exchanges or refunds. We are confident in the quality of our products and the level of satisfaction they will provide. However, if you are unhappy with your product for whatever reason, please contact us, and we will work to issue a coupon for the amount of purchase.